tmtbet Privacy Policy

1.1 Information You Provide Directly. When you register a tmtbet account, make a deposit or withdrawal, contact our support team, or participate in promotions, we collect information you provide directly, including:

• Full name, date of birth, and nationality;
• Email address and mobile number;
• Residential address (including city, province, and postal code);
• Government-issued identification documents (for identity verification / KYC purposes);
• Payment method details (e.g., GCash account reference, bank account details, card details processed via our payment gateway);
• Communications you send to our support team.

1.2 Information Collected Automatically. When you access the tmtbet platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, time spent on the platform, and clickstream data;
• Session identifiers and cookie data;
• Betting and gaming activity logs.

1.3 Information from Third Parties. tmtbet may receive information about you from third-party identity verification providers, payment processors, fraud prevention services, and analytics partners, where such sharing is necessary to operate the platform securely and in compliance with applicable law.

tmtbet uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and secure your tmtbet account, verify your identity, and process your registration;
• Transaction Processing: To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP) via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard;
• Platform Operation: To deliver the games, betting markets, and features available on the tmtbet platform, and to personalise your experience;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team;
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering (AML) obligations, and other regulatory requirements;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform;
• Responsible Gaming: To monitor gaming activity and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, security, and features of the tmtbet platform.

tmtbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual Necessity: Processing is necessary to perform the contract between you and tmtbet — specifically, to operate your account, process bets, and handle financial transactions;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, PAGCOR licensing conditions, AML regulations, and other legal obligations binding on tmtbet;
• Legitimate Interests: Processing is necessary for tmtbet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities — such as sending marketing communications or placing non-essential cookies — tmtbet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4.1 Service Providers. tmtbet shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, identity verification providers, fraud detection services, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

4.2 Regulatory and Law Enforcement Authorities. tmtbet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required by law, court order, or regulatory obligation.

4.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of tmtbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

4.4 No Sale of Personal Data. tmtbet does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Full stop.

5.1 What Are Cookies. Cookies are small text files placed on your device when you visit the tmtbet platform. They help us keep your session active, remember your preferences, and understand how players interact with the platform so we can improve it.

5.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Essential for the platform to function. These enable you to log in, navigate between pages, and use core features. They cannot be disabled without breaking the platform;
• Performance & Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where errors occur, and how load times can be improved;
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalised experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

5.3 Managing Cookies. You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the tmtbet platform. Disabling other cookie categories will not prevent you from accessing the platform but may reduce the quality of your experience.

tmtbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tmtbet platform;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for player accounts;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

While tmtbet takes data security seriously, no system is completely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

tmtbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, PAGCOR regulations, and AML obligations. In general:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, as required by AML regulations;
• Transaction records are retained for a minimum of five (5) years in accordance with financial record-keeping requirements;
• Customer support communications are retained for up to three (3) years;
• Marketing consent records are retained for as long as you remain subscribed, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, tmtbet will securely delete or anonymise it.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tmtbet:

• Right to Be Informed: The right to know what personal data tmtbet collects about you and how it is used;
• Right of Access: The right to request a copy of the personal data tmtbet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. tmtbet will respond to all verified requests within thirty (30) days.

The tmtbet platform is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine gaming law. tmtbet does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the tmtbet platform, please notify us immediately at [email protected].

tmtbet primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud detection services — tmtbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. Such safeguards may include contractual data protection clauses, adequacy assessments, and compliance with NPC guidelines on cross-border data transfers.

tmtbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, we will notify you via the platform or by email prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the tmtbet platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tmtbet handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Platform: tmtbet.app

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have not been adequately addressed by tmtbet.